Shipping & Returns

We ship New Zealand wide. If you need delivery outside of
New Zealand, please email us at

Shipping information

Our standard shipping timeframes are 3 to 4 working days (up to 10 for rural delivery). Soflo is not responsible for loss or damage to goods that happened in transit or that are delivered to an incorrect address.

Returns information

We are confident that you will love our partyware. However in the unlikely event of receiving a faulty item please email us at,
so we can arrange a replacement.

We do not offer returns or refunds for change of mind, or if you end up not using the product.